# Refund Policy > Understand our refund policy for paid launch plans on Aback Launch. Learn about eligibility, process, and timelines. Canonical: https://abacklaunch.com/refund-policy Skip to content We want you to be satisfied with your launch. This policy outlines when and how refunds are processed. Effective Date: June 15, 2026 ## Overview This Refund Policy applies to paid services on Aback Launch, including the Fast Track, Featured and Relaunch plans, In-feed and Sidebar ads, and any other paid offerings. By purchasing a paid plan, you agree to the terms outlined below. Paid plans and advertisements are sold and processed by Dodo Payments, which acts as our merchant of record. Refund requests are made to us; once approved, the refund is issued through Dodo to the original payment method. ## Eligibility for Refunds Refunds are available within 7 days of purchase, provided your startup listing has not yet been approved and published. You may be eligible for a refund if: - Your startup submission has not been approved or published yet - You request the refund within 7 days of the original purchase - There was a duplicate or accidental charge - The Service experienced a significant outage that prevented your listing from being published - Your advertisement placement did not run for the period you paid for The 7-day window for a Fast Track or a Relaunch purchase is measured from the purchase, not from the launch day. A Fast Track launch that has already been scheduled and a Relaunch that has already been published are treated as delivered and are not refundable on request alone. ## Non-Refundable Situations Refunds are not available in the following cases: - Your startup has already been approved and published on the platform - More than 7 days have passed since the purchase - Your listing was rejected due to a violation of our Terms of Service or submission guidelines - You changed your mind after your listing was published - You failed to provide accurate information in your submission - Your advertisement placement ran for the full period you paid for ## How to Request a Refund To request a refund, follow these steps: 1. Send an email to support@abacklaunch.com with the subject line "Refund Request" 2. Include your account email, the startup name, and the date of purchase 3. Provide a brief reason for the refund request 4. Our team will review your request and respond within 5 business days ## Refund Processing Once a refund is approved: - The refund will be processed to the original payment method - Processing may take 5 to 10 business days depending on your payment provider - You will receive an email confirmation when the refund is initiated - Your startup listing will be moved to the Free plan or removed, depending on the circumstances ## Partial Refunds In certain cases, we may offer a partial refund at our discretion. This may apply when: - Some but not all advertised features were delivered - A service disruption affected part of your plan benefits - You request a refund after some plan benefits have been used ## Advertisements Ads (In-feed, Sidebar and Category) are sold by the week, Monday to Sunday (UTC), for a specific slot. If you ask us to cancel an ad before its first booked week starts, you get a full refund. A paid ad cannot be cancelled from your dashboard, so email us to cancel it. Once the booked week has started, an ad is refundable only if it did not run at all, or did not run for the period you paid for, and you contact us within 7 days of the placement ending. - Every ad is labelled Sponsored. Ads are never guaranteed impressions, clicks or traffic. - A placement that ran for the full period you paid for is not refundable on request alone. - If a placement was cancelled by us, the unused portion is refunded in full. ## Chargebacks If you initiate a chargeback through your payment provider instead of requesting a refund through us, we reserve the right to suspend your account and all associated listings until the dispute is resolved. We encourage you to contact us directly before initiating a chargeback so we can resolve the issue promptly. ## Free Plan The Free plan does not involve monetary payment and is therefore not subject to this Refund Policy. If you wish to deactivate or remove a listing, please contact our support team. ## Contact Us For refund requests or questions about this policy, please contact us: [support@abacklaunch.com](mailto:support@abacklaunch.com)